Shipping

Our prices are exempt from sales taxes or VAT, except in the following case: Residents of Florida (US) will see their local sales tax added to their invoice. For orders from outside the US we offer a service called PASSPORT in which any applicable duties or taxes and fees are added to your shipping value and prepaid. If you choose not to use PASSPORT when you place an order:

  • You acknowledge your knowledge of taxes, duties, and other related charges applicable upon arrival in your country.
  • You agree to pay these charges if/when asked to do so by the contracted courier or postal service

Rev: Jan 2025

Shipping and handling charges include delivery to the address provided and shown in your order details, subject to local or national regulations, as well as country-specific policies of the courier or postal service. Taxes, duties, or any other local fees at the destination are not included in the prepaid shipping and handling fee (unless you use the pre-paid service called Passport). By placing an order with Ergowear, you acknowledge that you know what taxes, duties, or other related charges may be applicable in your country and agree to pay if requested by the contracted courier or postal service.

Rev: Feb 2025

Please check the online tracking information displayed in the completed orders section of your Ergowear account, or the status update email you received when the order was shipped. If you need any assistance, please do not hesitate to contact us.

Rev: Jun 2024

When items are available for pre-order, you will see an estimated shipping date displayed next to that item; including a pre-ordered item means that the whole order will not be shipped until the pre-ordered item is ready.

Rev: Mar 2022

We will normally ship the order within 1 business day, but it may sometimes take longer, depending on our payment processors’ anti-fraud policies and product availability. When one product of the order has a later shipping date, the other items will also be shipped later. Similarly, if the order includes a pre-order item, by default, the whole order will be shipped when the pre-order item becomes available.

If we cannot ship within 7 business days, you will receive an automatic status update that your order is delayed and an estimated shipping date. If this happens, please feel free to contact us if you would like to cancel the delayed item or the whole order. An estimate of the transit time to your location is given next to the shipping method during checkout and on subsequent documents. This time does not include possible delays during customs clearance at the destination (if applicable).

You can order Ergowear from any country where delivery service is available and legal to import products. In some locations, not all forms of payment may be accepted. In this case, or if there is an issue with the order, we will contact you directly. As of 02/08/2020, all US orders are domestically shipped from our affiliate Ergowear USA, Miami, FL.

Rev: Feb 2020

As of February 24th 2025 standard shipping is once again FREE for orders over US$99.00 worldwide; smaller orders are shipped for US$9.90.

Rev: Feb 2025

The main reason for customer’s not receiving their order is because of some issues with the courier. If you haven’t received your package, but we have delivery confirmation from the courier, we will contact them and ask about your shipment with the tracking and or parcel number. Please contact us with the details

Rev: Feb 2025
We normally ship within 2-7 days of having received payment confirmation. Why? Two days is the minimum because customers often contact us the day after placing an order with change requests. And sometimes, when inventories are low, the same item may be ordered simultaneously by different customers. Because we are the manufacturers, the extra couple of days gives us the time needed to replenish the stock of products.

Suppose the shipping of your package has been delayed for any reason. You can use any contact means to let us know. We normally respond within regular working hours in EST. If this is the case, please always send us your order number for a faster response. Also, once a ticket has been raised, we will contact you until we have received confirmation that the item has been received.