Can I cancel my payment?
Payments cannot be canceled online. Don't hesitate to contact us if you need to change your means of payment after placing your order.
Rev: Feb 2025
Can I request a refund, and how?
Refunds may be granted in the following cases:
- Orders that have been canceled before shipment.
- For goods that have been returned according to our return instructions. In this case, shipping and handling charges are non-refundable.
All refunds will be made to the original means of payment used. To return an item please contact customer service for detailed instructions.
Rev: Feb 2025
I ordered the wrong size. Can I exchange it?
Yes, you can. If you happen to notice the wrong sizes or products in your order within a reasonable time, we will gladly process your exchange. Before you do anything else please contact customer service and explain your situation.
Rev: Feb 2025
Can I exchange my purchase if the size is incorrect?
For obvious reasons, we don’t normally trade back items that have already been used. That’s why we encourage our customers to get in contact with our customer service department before any purchase. We will try to make our best guess. If you receive an item and think it will not fit properly, we suggest holding it to your waist without taking off any tags. If you need to request a return, please follow the steps below:- Log into your Ergowear account.
- Navigate to order history.
- Click on Return and follow the instructions.