Depending on your country of residence, you may have to pay taxes, duties, and other fees to your government or authorities. Whether duties are applied also depends on a series of continuously changing factors, including (but not limited to):

  • Size
  • Value
  • Place of entry
  • Officer in charge
  • And so on

Due to this, it makes it virtually impossible for any international eCommerce retailer to provide an accurate estimate. If you are unsure about your countries regulations, please get in touch with relevant local authorities before you place an order with Ergowear.

Our prices are exempt from sales taxes or VAT, except in the following case: Residents of Florida (US) will see their local sales tax added to their invoice. For orders from outside the US we offer a service called PASSPORT in which any applicable duties or taxes and fees are added to your shipping value and prepaid. If you choose not to use PASSPORT when you place an order:

  • You acknowledge your knowledge of taxes, duties, and other related charges applicable upon arrival in your country.
  • You agree to pay these charges if/when asked to do so by the contracted courier or postal service

Nope! If you are ordering within the United States, there will be no additional charges. In other countries, for the 0.01% of you guys who have never before placed an international order (no offense!), it’s unusual, but some banks may apply small foreign exchange fees or a different currency conversion when the charge shows up on your statement. Unfortunately, Ergowear and our payment gateway have zero control over credit card issuers' rules, regulations, and policies.

If you were notified of payment acceptance but did not receive an order confirmation email from us, please check your junk mail or spam folder first to verify that our domain email is not being blocked by spam filtering. However, if this is the case, please adjust your default spam configuration settings by manually adding to your list of "trusted senders" you allow and wish to receive e-mails from. If you are still experiencing issues upon updating/saving your new spam settings, please contact us to initiate an alternative means of delivery.

When your payment has been received and accepted, you will:

  • Be redirected to a page containing your order number and confirmation that it has been placed properly.
  • Receive an email notification from Ergowear confirming your transaction details, processing status, and estimated availability and delivery times.

If you have not received either or both of these notifications, please don't hesitate to contact us.

Please note that our prices are shown in US dollars by default, although you can change the display to some other world currencies for your convenience. Charges will be made in US dollars, so the actual amount charged in your own currency may differ from the value you see - due to currency fluctuations and exchange rate policies of the financial institutions involved in the transaction. In other words, you will see the amount we charge before you confirm payment. Still, the final amount on your statement, in some cases, may differ depending on your bank’s policy regarding foreign transactions.

Online payments at Ergowear are safe for both parties. Here’s how we protect against credit card fraud.

  • Your protection against credit card fraud: All transactions containing payment information are handled on secure sites provided by the various payment processing providers. This means that we do not store any payment information that – by itself – could be used to make unauthorized purchases by third parties. Therefore when we need to make a refund, we have to go through the payment processing provider of your choice. If you wish to pay an additional amount after completing your purchase, e.g., to upgrade the shipping method, you will be required to re-enter all payment information or go through the PayPal payment authorization process.
  • Our protection against credit card fraud: We are proud to accept credit card payments from most parts of the world. Our credit card processing providers have established various means of cross-checking the credit card information submitted to us so that they may protect us from fraud. Occasionally we receive card payments with information that does not pass our internal security checks. When this occurs, we email a request to the customer to provide the correct information to continue to process the order. If the payment is rejected during checkout, this may be due to a variety of factors ranging from gateway settings all the way to your credit card issuer – there is nothing we can do to fix that.

Payments cannot be canceled online. Don't hesitate to contact us if you need to change your payment form after placing your order.

We accept all major credit cards, PayPal, Western Union, bank account deposits, and wire transfers.

  • As a convenience for our customers, we accept payment by all major credit cards: VISA, Eurocard/MasterCard, American Express, Discover, Diners Club Card, JCB, VISA debit cards, and MasterCard debit cards. We utilize Stripe for credit card processing.
  • If you are a PayPal account holder, you may pay by transferring money to us from your PayPal account. You can also pay by credit card once you are on the PayPal payment gateway. Some cards may not be accepted, depending on credit card issuers' restrictions.