FAQs

Frequently Asked Questions

If you were notified of payment acceptance but did not receive an order confirmation email from us, please check your junk mail or spam folder first to verify that our domain email is not being blocked by spam filtering. However, if this is the case, please adjust your default spam configuration settings by manually adding ergowear.com to your list of "trusted senders" you allow and wish to receive e-mails from. If you are still experiencing issues upon updating/saving your new spam settings, please contact us to initiate an alternative means of delivery.

Depending on your country of residence, you may have to pay taxes, duties, and other fees to your government or authorities. Whether duties are applied also depends on a series of continuously changing factors, including (but not limited to):

  • Size
  • Value
  • Place of entry
  • Officer in charge
  • And so on

Although some international eCommerce retailers allow you to pre-pay based on an estimate, this usually results in higher costs for the clients than if he pays directly to the carrier or authority. If you are unsure about your countries regulations, please get in touch with relevant local authorities before you place an order with Ergowear.

Suppose the shipping of your package has been delayed for any reason. You can use any contact means to let us know. We normally respond within regular working hours in EST. If this is the case, please always send us your order number for a faster response. Also, once a ticket has been raised, we will contact you until we have received confirmation that the item has been received.

We accept all major credit cards, PayPal, Western Union, bank account deposits, and wire transfers.

  • As a convenience for our customers, we accept payment by all major credit cards: VISA, Eurocard/MasterCard, American Express, Discover, Diners Club Card, JCB, VISA debit cards, and MasterCard debit cards. We utilize Stripe for credit card processing.
  • If you are a PayPal account holder, you may pay by transferring money to us from your PayPal account. You can also pay by credit card once you are on the PayPal payment gateway. Some cards may not be accepted, depending on credit card issuers' restrictions.

When items are available for pre-order, you will see an estimated shipping date displayed next to that item; including a pre-ordered item means that the whole order will not be shipped until the pre-ordered item is ready.