Frequently Asked Questions
What happens if my package has not shipped?
Suppose the shipping of your package has been delayed for any reason. You can use any contact means to let us know. We normally respond within regular working hours in EST. If this is the case, please always send us your order number for a faster response. Also, once a ticket has been raised, we will contact you until we have received confirmation that the item has been received.
What methods of payment do you accept?
We accept all major credit cards, PayPal, Western Union, bank account deposits, and wire transfers. As a convenience for our customers, we accept payment by all major credit cards: VISA, Eurocard/MasterCard, American Express, Discover, Diners Club Card, JCB, VISA debit cards, and MasterCard debit cards. We utilize Stripe for credit card processing. If you are a PayPal account holder, you may pay by transferring money to us from your PayPal account. You can also pay by credit card once you are on the PayPal payment gateway. Some cards may not be accepted, depending on credit card issuers' restrictions.What’s included in the shipping and handling fee?
Shipping and handling charges include delivery to the address provided and shown in your order details, subject to local or national regulations, as well as country-specific policies of the courier or postal service. Taxes, duties, or any other local fees at the destination are not included in the prepaid shipping and handling fee. By placing an order with Ergowear, you acknowledge that you know what taxes, duties, or other related charges may be applicable in your country and agree to pay if requested by the contracted courier or postal service.
When will my pre-order items arrive?
When items are available for pre-order, you will see an estimated shipping date displayed next to that item; including a pre-ordered item means that the whole order will not be shipped until the pre-ordered item is ready.
Will I be charged sales tax or VAT on my Ergowear purchase?
Our prices are exempt from sales taxes or VAT, except in the following case: Residents of Florida (US) will see their local sales tax added to their invoice. For orders from outside the US we offer a service called PASSPORT in which any applicable duties or taxes and fees are added to your shipping value and prepaid. If you choose not to use PASSPORT when you place an order:
- You acknowledge your knowledge of taxes, duties, and other related charges applicable upon arrival in your country.
- You agree to pay these charges if/when asked to do so by the contracted courier or postal service