Frequently Asked Questions
What methods of payment do you accept?
We accept payment by all major credit cards such as VISA, Eurocard/MasterCard, American Express, Discover, Diners Club Card, JCB, VISA debit cards, and MasterCard debit cards. We use Stripe for credit card processing. If you are a PayPal account holder, you may pay by transferring money to us from your PayPal account. You can also pay by credit card once you are on the PayPal payment gateway. Some cards may not be accepted, depending on credit card issuers' restrictions. For your convenience We recently also added Apple Pay and Google Pay.You will be prompted with all currently available payment options during checkout. Don't worry, just take your time to choose what suits you best!
Rev: Feb 2025
What’s included in the shipping and handling fee?
Shipping and handling charges include delivery to the address provided and shown in your order details, subject to local or national regulations, as well as country-specific policies of the courier or postal service. Taxes, duties, or any other local fees at the destination are not included in the prepaid shipping and handling fee (unless you use the pre-paid service called Passport). By placing an order with Ergowear, you acknowledge that you know what taxes, duties, or other related charges may be applicable in your country and agree to pay if requested by the contracted courier or postal service.
Rev: Feb 2025
When will my pre-order items arrive?
When items are available for pre-order, you will see an estimated shipping date displayed next to that item; including a pre-ordered item means that the whole order will not be shipped until the pre-ordered item is ready.
Rev: Mar 2022
Will I be charged sales tax or VAT on my Ergowear purchase?
Our prices are exempt from sales taxes or VAT, except in the following case: Residents of Florida (US) will see their local sales tax added to their invoice. For orders from outside the US we offer a service called PASSPORT in which any applicable duties or taxes and fees are added to your shipping value and prepaid. If you choose not to use PASSPORT when you place an order:
- You acknowledge your knowledge of taxes, duties, and other related charges applicable upon arrival in your country.
- You agree to pay these charges if/when asked to do so by the contracted courier or postal service
Rev: Jan 2025