FAQs

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Frequently Asked Questions

We really, really try our best to meet world-class service standards. But since we run international retail operations with several parties involved, sometimes shipping to some locations or keeping perfect track of inventory can be tricky. Even if sometimes this means that we must pay some extra money. Yet, we have been manufacturing and shipping underwear for over a decade, so you can be sure we have a lot of experience and will make everything possible to keep you satisfied. It’s all for your satisfaction.

Learn how you can always get up to 50% discount on your favorite pouch underwear and pouch swimwear items* with Ergowear's Smart Shopping:

Return customer discount – If you are registered as a client you are automatically entitled to a 10% discount on all your subsequent orders (from the second order on).

Volume discounts – You are ordering directly from the source. Picking individual orders in our warehouse is time-consuming for us, so when you buy more units of the same item you save us money and we pass those savings on to you!  Pay attention to the hints on product pages and during checkout to get the best deals!

Coupons: For certain events we may issue discount or cash coupons that will make your order even more convenient. Please keep in mind that by default coupons have a minimum USD $60 order size. Also, only one coupon can be applied per order and coupons cannot be applied retro-actively to orders already placed. Unless otherwise stated when issued, coupons will expire after 90 days. *

And in addition: FREE Shipping – All orders over USD99 are entitled to free worldwide shipping. *Coupon discounts do not qualify for free shipping.

What are you waiting for? Still not convinced about the benefits of ergonomic underwear? Read some of our pouch underwear reviews and go ergonomic today!


*Some items may not qualify for these smart shopping discounts.

When your payment has been received and accepted, you will:

  • Be redirected to a page containing your order number and confirmation that it has been placed properly.
  • Receive an email notification from Ergowear confirming your transaction details, processing status, and estimated availability and delivery times.

If you have not received either or both of these notifications, please don't hesitate to contact us.

We normally ship within 2-7 days of having received payment confirmation. Why? Two days is the minimum because customers often contact us the day after placing an order with change requests. And sometimes, when inventories are low, the same item may be ordered simultaneously by different customers. Because we are the manufacturers, the extra couple of days gives us the time needed to replenish the stock of products.

We will normally ship the order within 1 business day, but it may sometimes take longer, depending on our payment processors’ anti-fraud policies and product availability. When one product of the order has a later shipping date, the other items will also be shipped later. Similarly, if the order includes a pre-order item, by default, the whole order will be shipped when the pre-order item becomes available.

If we cannot ship within 7 business days, you will receive an automatic status update that your order is delayed and an estimated shipping date. If this happens, please feel free to contact us if you would like to cancel the delayed item or the whole order. An estimate of the transit time to your location is given next to the shipping method during checkout and on subsequent documents. This time does not include possible delays during customs clearance at the destination (if applicable).

Standard shipping is free for orders anywhere in the world* and available for all orders over US$99.00. Otherwise, standard shipping is $9.90. Online tracking information is provided as long as this service is available for your location and the contracted carrier. (*Some countries or locations are excluded due to shippers' regulations or other restrictions). 

Shipping and handling charges include delivery to the address provided and shown in your order details, subject to local or national regulations, as well as country-specific policies of the courier or postal service. Taxes, duties, or any other local fees at the destination are not included in the prepaid shipping and handling fee. By placing an order with Ergowear, you acknowledge that you know what taxes, duties, or other related charges may be applicable in your country and agree to pay if requested by the contracted courier or postal service.

Please check the online tracking information displayed in the completed orders section of your Ergowear account, or the status update email you received when the order was shipped. If you need any assistance, please do not hesitate to contact us.

Yes, you can. If you happen to notice the wrong sizes or products in your order within a reasonable time, we will gladly and likely process your exchange. In fact, we triple-check order details before shipping items out. For example, if you purchase items in a size M and XL, we will contact you to verify order details are correct. Because at Ergowear, that’s our level of commitment to your total satisfaction!

The main reason for customer’s not receiving their order is because of some issues with the courier. If you haven’t received your package, but we have delivery confirmation from the courier, we will contact them and ask about your shipment with the tracking and or parcel number. Please contact us with your order number, and you will get a response within 24 hours in regular CST working hours.