Online payments at Ergowear are safe for both parties. Here’s how we protect against credit card fraud.
- Your protection against credit card fraud: All transactions containing payment information are handled on secure sites provided by the various payment processing providers. This means that we do not store any payment information that – by itself – could be used to make unauthorized purchases by third parties. Therefore when we need to make a refund, we have to go through the payment processing provider of your choice. If you wish to pay an additional amount after completing your purchase, e.g., to upgrade the shipping method, you will be required to re-enter all payment information or go through the PayPal payment authorization process.
- Our protection against credit card fraud: We are proud to accept credit card payments from most parts of the world. Our credit card processing providers have established various means of cross-checking the credit card information submitted to us so that they may protect us from fraud. Occasionally we receive card payments with information that does not pass our internal security checks. When this occurs, we email a request to the customer to provide the correct information to continue to process the order. If the payment is rejected during checkout, this may be due to a variety of factors ranging from gateway settings all the way to your credit card issuer – there is nothing we can do to fix that.