FAQs

Frequently Asked Questions

Online payments at Ergowear are safe for both parties. Here’s how we protect against credit card fraud.

  • Your protection against credit card fraud: All transactions containing payment information are handled on secure sites provided by the various payment processing providers. This means that we do not store any payment information that – by itself – could be used to make unauthorized purchases by third parties. Therefore when we need to make a refund, we have to go through the payment processing provider of your choice. If you wish to pay an additional amount after completing your purchase, e.g., to upgrade the shipping method, you will be required to re-enter all payment information or go through the PayPal payment authorization process.
  • Our protection against credit card fraud: We are proud to accept credit card payments from most parts of the world. Our credit card processing providers have established various means of cross-checking the credit card information submitted to us so that they may protect us from fraud. Occasionally we receive card payments with information that does not pass our internal security checks. When this occurs, we email a request to the customer to provide the correct information to continue to process the order. If the payment is rejected during checkout, this may be due to a variety of factors ranging from gateway settings all the way to your credit card issuer – there is nothing we can do to fix that.

Rev: Feb 2025

Nope! If you are ordering within the United States, there will be no additional charges. In other countries, for the 0.01% of you guys who have never before placed an international order (no offense!), it’s unusual, but some banks may apply small foreign exchange fees or a different currency conversion when the charge shows up on your statement. Unfortunately, Ergowear and our payment gateway have zero control over credit card issuers' rules, regulations, and policies.

Rev: Feb 2025

Payments cannot be canceled online. Don't hesitate to contact us if you need to change your means of payment after placing your order.

Rev: Feb 2025

For obvious reasons, we don’t normally trade back items that have already been used. That’s why we encourage our customers to get in contact with our customer service department before any purchase. We will try to make our best guess. If you receive an item and think it will not fit properly, we suggest holding it to your waist without taking off any tags. If you need to request a return, please follow the steps below:
  1. Log into your Ergowear account.
  2. Navigate to order history.
  3. Click on Return and follow the instructions.

Please note that our prices are shown in US dollars by default, although you can change the display to some other world currencies for your convenience. Charges will be made in US dollars, so the actual amount charged in your own currency may differ from the value you see - due to currency fluctuations and exchange rate policies of the financial institutions involved in the transaction. In other words, you will see the amount we charge before you confirm payment. Still, the final amount on your statement, in some cases, may differ depending on your bank’s policy regarding foreign transactions ( if you are paying from outside the United States)..

Rev: Feb 2025

Refunds may be granted in the following cases:

  • Orders that have been canceled before shipment.
  • For goods that have been returned according to our return instructions. In this case, shipping and handling charges are non-refundable.

All refunds will be made to the original means of payment used. To return an item please contact customer service for detailed instructions.

Rev: Feb 2025

If you ask yourself this question, you probably should also ask yourself, do you need underwear at all? Because we are quite sure your answer is a resounding yes, we are also sure everyone should use ergonomic underwear. If you’ve ever felt intimate discomfort during long meetings or drives, pinching or itchiness during walks, some public embarrassment, or even pain from pressure in the scrotum, you should start using ergonomic underwear today. Our pouch underwear and swimwear styles provide the best fit, style, and comfort that you will ever require for male underwear.

We really, really try our best to meet world-class service standards. But since we run international retail operations with several parties involved, sometimes shipping to some locations or keeping perfect track of inventory can be tricky. Even if sometimes this means that we must pay some extra money. Yet, we have been manufacturing and shipping underwear for over two decades, so you can be sure we have a lot of experience and will make everything possible to keep you satisfied. It’s all for your satisfaction.

You can order Ergowear from any country where delivery service is available and legal to import products. In some locations, not all forms of payment may be accepted. In this case, or if there is an issue with the order, we will contact you directly. As of 02/08/2020, all US orders are domestically shipped from our affiliate Ergowear USA, Miami, FL.

Rev: Feb 2020

Learn how you can always get up to 50% discount on your favorite pouch underwear and pouch swimwear items* with Ergowear's Smart Shopping: 

Return customer discount - If you are registered as a client you are automatically entitled to a 10% discount on all your subsequent orders (from the second order on). 

Volume discounts - You are ordering directly from the source. Picking individual orders in our warehouse is time-consuming for us, so when you buy more units of the same item you save us money and we pass those savings on to you!  Pay attention to the hints on product pages and during checkout to get the best deals! 


Coupons - For certain events we may issue discount or cash coupons that will make your order even more convenient. Please keep in mind that by default coupons have a minimum USD $60 order size. Also, only one coupon can be applied per order and coupons cannot be applied retro-actively to orders already placed. Unless otherwise stated when issued, coupons will expire after 90 days. * And in addition: 


FREE Shipping - All orders over US$ 99 are entitled to free economy shipping. *Coupon discounts do not qualify for free shipping.

What are you waiting for? Still not convinced about the benefits of ergonomic underwear? Read some of our pouch underwear reviews and go ergonomic today!   *Some items may not qualify for these smart shopping discounts.

Rev: Feb 2025